Senior Technical Account Manager - #2077440

Responsibilities

Deep understanding of the business scenarios of KA customers, combined with the characteristics of Tencent Cloud products to help KA customers solve technical problems on the cloud, and assist KA customers in expansion,adjustment and optimization of business structure Communicate closely with KA customers through IM/telephone/remote-access/visit, gain insights into customers pain points and product tool improvements, and continuously improve customers satisfaction and product experience Provide proactive services to help customers anticipate and avoid problems, quickly locate and deal with customers problems and faults about network/load-balancing/server/storage/database Work Location: Germany-Frankfurt

Requirements

Bachelor's degree or higher in Computer Science, Information Technology, or related discipline. Familiar with cloud computing technology and products. Basic knowledge in Linux system management and TCP/IP protocol, ability to analyze and troubleshoot technical issues using relevant tools Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development Experience in audio&video/SDK R&D/DevOps/big data/AI/TCE/Kubernetes/Docker is preferred Good communication, presentation and logical thinking skills, good sense of service and collaboration, strong sense of responsibility, and strong ability to resist pressure. Preferred--certifications of Tencent cloud or equivalent. Good at Chinese, fluent in at least one language of English with good oral and written expression skills.