Account Manager, Customer Connect - #2082089

We are currently looking for an Account Manager to join the Refinitiv Customer Connect Sales team based in Frankfurt.

You will manage an existing portfolio of Financial Buy Side customers in Germany with a strong focus on revenue retention and gross sales. You are responsible for organizing a strategic approach to retain existing revenue and generate new gross revenue sales, mainly remotely, via calls and e-mail social media and other digital communication tools. The successful candidate will be a resourceful, motivated individual with a high level of intellectual curiosity, especially towards the financial markets. Sense of ownership, proactivity and strong ambition are prerequisites for successful application for the role.

Responsibilities Include:

• Manage, retain and grows revenue from the book
• Establishes strong, long-term customer relationships, and cultivate new business opportunities
• Maintains relationships with key decision makers and build a strong reputation in German financial market
• Develop a high velocity and high speed mindset to multiply touch points with customers and answer with an high reactivity to their inquiries
• Develop retention and growth-centric account strategies
• Apply knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth
• Collaborate and drive account team and/or other business units where required and have oversight of all account activities
• Be responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to other internal stakeholders
• Act as point of contact for the clients
• Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
  
  

Successful candidates will have the majority of the following skills and experience:

• Good business acumen and a working knowledge of the financial industry
• Fluent in English and German - portfolio to manage is 90% in German
• Shows autonomy as well as initiative and has persuasive sales ability
• Has the flexibility to adapt to a fast changing environment and works well under pressure
• A high level of energy, self-motivation, competitiveness, and a desire to positively impact the business
• Selling skills (identity, develop and articulate simple to complex proposition/consultative selling)
• Strong negotiating and influencing skills needed in order to handle objections and convert leads into prospects
• Creative problem solver with an entrepreneurial spirit
• Strong customer focus work ethic
• Proven track record of sales or high achievements within a target driven environment
• Graduate level education
• A proven ability to learn quickly
• Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
• Problem solving--ability to understand, articulate, structure and solve client needs
  
  

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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