Customer Service Representative (f/m/d) - #2097643

Customer Service Representative (f/m/d)

About Us

At Colder Products Company (CPC), we’re on a mission to provide innovative solutions that redefine connections. Our commitment to quality and collaboration drives us to create products that make a difference in our customers’ lives. Join our passionate team and be part of an organization that values creativity, teamwork, and integrity.

Your Role

Are you ready to make an impact? As a Customer Service Representative, you will play a pivotal role in shaping our organization’s success. You will work closely with our dedicated teams to develop effective solutions that align with CPC’s strategic goals. This is more than just a job; it’s an opportunity to grow, learn, and thrive in a supportive environment.

Summary

Reporting to the Customer Service and Fulfillment Supervisor, the Customer Service Representative I will process customer purchase orders, credits, debits, return material authorizations and associated activities accurately and timely. This role will be responsible for communicating professionally and timely with customers and internal teams regarding yearly pricing updates, customer contracts, pricing corrections, minimum order quantities, custom product status, engineering orders, marketing orders and samples.

Responsibilities

• Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities
• Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
• Create and update customer quotes in Oracle ERP System
• Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
• Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
• Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
• Input order entry complaints into CRM Microsoft system and process to completion
• Collaborate with shared services on improvement processes
• Manage multiple shared incoming email inboxes
• Partner with CPC Specialist to provide exceptional service to internal and external customers

Direct Reports:

• 2+ years of experience in customer service
• Type at minimum 70 WPM with 99% accuracy
• Strong attention to detail
• Proficient in German and English

Preferred Qualifications

• 5+ years of experience in customer service
• 2+ years of Oracle experience