ServiceNow Engagement Delivery Lead (d/f/m) - #2101843

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world.

Cognizant's delivery model infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results. Be one of our change-makers and join the success story of the new ServiceNow Business Group which is growing rapidly: We are looking for a

ServiceNow Engagement Delivery Lead (d/f/m)

Location: Germany, nationwide

The Opportunity

A ServiceNow Engagement Delivery Lead (d/f/m) is a customer focused leader, accountable for the successful delivery of solutions that meet client business needs. In this role you will be building positive client relationships during projects though the assessing the client’s needs, identifying customer requirements, and developing cohesive projects that improve the business operations with more efficient procedures and systems. This role involves analyzing business data to assess situations, assigning tasks to team members, and problem-solving when issues arise.

Your Key Result Areas

• Build strong relationships with the customer by setting the right expectations, providing regular updates and being assertive when things go wrong.
• Take the lead in main customer meetings ensuring all stakeholders gets involved, the agenda is successfully completed, and communication’s objectives are achieved.
• Ensure Customer have a clear understanding of our delivery methodology and all the tools in place for having visibility of project's status and progress.
• Prepare and timely send executive summary reports, communicating the milestones achieved and an updated summary of project's plans, risks, action items, decisions, issues, and change orders.
• Guarantee that knowledge transfer processes’ objectives are clearly understood by the customer and coordinate along with the Trainer/BPC and Customer Project Manager, the execution of all training activities or tasks.
• Keep stakeholders involved according to their level of responsibility and their expectation ensuring they are consulted and informed.
• Facilitate the sales to delivery process by ensuring the Services team can understand customer's needs, their business and how the proposal of value fits into those expectations.
• Transform into an actionable plan all the deliverables, milestones, risks, assumptions, and success factors defined in the SOW.
• Work closely with Services team members to manage project schedules ensuring deliverables are achieved on time and in accordance with clients’ requirements.
• Take the lead in the pre and post Go-live preparation activities by effectively coordinating communication with stakeholders and the Services Team. EMs should extra-motivate the team for GO Live Milestone
  
  

Your Qualification

• Bachelor’s in software engineering, Computer Science, or related experiences.
• Excellent German language proficiency, reading, and writing capability - language level C1-C2 of the Common European Framework of Reference for Languages (CEFR)
• ServiceNow Sys admin Certification - Desired
• SCRUM Master or PMP Certifications are a BIG plus.
• Experience with Agile Methodologies is strongly preferred.
• 5+ years of experience engineers’ Project Management, ideally for large IT Service Management (ITSM) / ServiceNow implementations.
• PM experience with application development projects.
• Experience in Leading and guiding the project team and the client to success
• Experience to manage project schedules and with risk management.
• Experience in the calculation and management of KPI's.
  
  

At Cognizant, Taking Care Of Employees Is a Priority

• You can pursue innovative career tracks and opportunities here
• You can enhance your professional development through education and dedicated training
• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, health insurance benefit and gym membership discount to help you stay healthy and plan for the future.
  
  

At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.