Customer Success Manager - #2108143

Customer Success Manager - Hybrid

Nice to meet you!

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About The Job

Customer Success isn’t just a department – it’s an ecosystem permeating every corner of our organization. Our German Customer Success team is looking for a Customer Success Manager to establish and build broad relationships with SAS customers to adopt and expand usage of the SAS software and solutions, to identify new opportunities and engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS implementations and identify new sales opportunities.

As a Customer Success Manager, You Will

• Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) becoming a trusted advisor to our customers.
• Jointly define success and value activities with our customers by understanding not only the business and/or IT problems they are trying to solve but supporting them in driving business growth, impacting their respective bottom line and helping them succeed in best managing the adoption our software.
• Excel in multi-stakeholder management within your accounts, proactive risk management, product adoption initiatives and customer communications and conflict resolution.
• Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media, and innovative campaign approaches.
• Build reports and analytics to provide key business insights used for data driven decision making.
• Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Create and document Customer Success Plans driving accountability with customer and sales towards execution. Foster x-functional alignment, sharing insights and content with Sales, Marketing, Product & Professional Services creating a unified customer experience.
• Monitor Customer Success through metrics and other measurements.
  
  

Required Qualifications.

• Previous experience in a similar role within the technology industry, for example, Customer Success Manager, Customer Advisor, Program Manager, etc.
• Ideally a bachelor’s or master’s Degree in a Technical or Business subject, or equivalent qualification.
• Design and implement customer success plans. Have an individual, tailor approach to each customer.
• A sixth sense for untapped customer potential
• Fluent in English and German.
• Good written, verbal, and interpersonal communications and organizational skills building human connections.
• Ability to work and learn independently and as a part of team. Happy to work in a fast-paced environment.
• Ability to travel to client meetings.
• An equivalent combination of related education, training and experience may be considered in place of the above qualifications.
  
  

Preferred Qualifications

• Knowledge of Data Management, Analytics and AI (Artificial Intelligence).
• Understanding of SAS software will be a distinctive advantage.
  
  

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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