Service Desk Agent with German - #2108712
DIGITALL
Date: vor 18 Stunden
Stadt: Frankfurt am Main
Vertragstyp: Ganztags
Arbeitsplan: Volle Tag
This is your job:
- Receive, analyze and resolve customer requests
- Communicate with customers via phone, email and ticketing
- Determine the best course of action that will lead to a quick and successful resolution of the customers request
- Providing of accurate and up-to-date information to the clients requests;
- Focusing on customer expectations and satisfaction;
- Collaborating with other team members to provide high-quality support.
- Gather all needed information effectively and provide it to the customer in a concise and clear manner
- Strive to understand our customers needs and being able to explain and communicate the solution in an efficient, personal, and creative manner
- Solve customer problems in a professional, empathetic, and courteous way
- Very good command of German and English: B2/C1
- Ability to understand complex issues from text and via phone
- Ability to make quick and precise decisions based on a small amount of information
- Ability to follow work protocols and procedures
- Excellent human relations and understanding of customer-vendor relationship
- Methodical, organized, and able to multi-task under pressure
- Excellent organization and communication skills;
- Basic knowledge of Microsoft 365
- Previous experience on similar role is not a must but will be considered an advantage, as well as interest in technology and IT
- All applications will be treated in strict confidentiality
- Please note that only shortlisted candidates will be invited to an interview
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