Business Development Manager, Car Tours - #2117027

About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

The chartered tour business is mainly based on local drivers and guides who have been deeply rooted in the local area. It provides one-stop chartered tour services at the destination for global independent travelers, including strategy consultation, itinerary design, customized chartered vehicles, and provision of destination tourism elements, covering a full range of services before, during and after the trip.

In this Role, you’ll get to

* Build and scale a high-quality transportation supplier network by identifying, recruiting, and onboarding professional chartered car operators and driver-guides across key European cities. This includes both B2B vendors and independent, licensed chauffeurs.
* Monitor and improve supplier performance by tracking fulfillment rates, customer satisfaction, and incident reports. Lead improvement initiatives in collaboration with marketing, content, and operations teams to ensure supply meets quality standards and is ready for peak seasons and campaigns.
* Ensure service consistency and operational readiness by working with suppliers and internal teams to maintain product standardization, optimize vehicle and route coverage, and uphold service-level agreements.
* Act as a local industry expert and liaison, staying connected to the ground transportation and tourism communities. Share on-the-ground insights into customer preferences, competitive trends, and regulatory changes to inform product development and strategic decisions.
* Respond to urgent service issues, providing real-time support and coordination to resolve customer incidents and maintain high service standards.

What you'll Need to Succeed

* 8+ years of experience in the European ground transportation industry, with hands-on expertise in supplier acquisition, partnership management, and operations across cities like Paris, Rome, Barcelona, Zurich, or Munich.
* Background in working with or alongside online travel platforms, premium ride service providers, or local destination management companies (DMCs) within the ground transportation or tourism sector.
* Bachelor’s degree or higher in a relevant field.
* Strong commercial acumen and negotiation skills, with a proven ability to build and sustain trusted, long-term vendor relationships.
* Deep understanding of hourly charter operations, airport transfers, and private multi-day tours, as well as local transportation regulations, licensing systems, and service culture.
* Tech-savvy and proficient with common office software and digital tools.
* A detail-oriented, organized, and resilient approach to execution, with strong self-motivation and a growth mindset.
* Well-connected within the industry and willing to travel regionally as needed.
* Proficiency in an additional European language, such as French, German, or Spanish, is a strong advantage.

Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?

* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

* We encourage flexible work arrangement

* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click[1] the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click [2] the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!
References

Visible links
1. https://www.youtube.com/watch?v=w4D31J3atps
2. https://www.youtube.com/@TripcomGroup