IT Service Manager (m/w/d) - #2136553

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunities that foster an inclusive environment.

We are looking for an IT Service Manager.

What Your Responsibilities Will Be

• Lead a team of IT specialists to support end users of our IT platforms and services on-site.
• Manage cost centers and take responsibility for the local IT budget.
• Oversee local IT processes and resolve technical issues, including helpdesk requests and PC infrastructure maintenance.
• Provide expert advice to users and technical staff in incident resolution.
• Maintain regular communication with staff, management, and the works council.
• Participate in projects to assess and improve infrastructure and workplace technologies.
• Monitor and maintain software and hardware platforms to ensure optimal performance and availability.
• Build and maintain strategic relationships with IT and business partners.
• Proactively identify and resolve project risks and issues.
• Ensure compliance with quality, legal, and regulatory standards.
  
  
  

Who you are:

• Degree in Computer Science or a comparable qualification in IT infrastructure.
• Several years of experience in IT service management, including leadership responsibilities.
• Strong knowledge of data and voice network technologies.
• Proven leadership and communication skills.
• Solid experience in project and incident management.
• Ability to build and maintain strategic relationships.
• Excellent written and spoken German and English skills.
  
  
  

What we offer:

This is a great opportunity to join a dynamic and international IT environment. You will play a key role in shaping local IT operations while collaborating with global teams. We value our employees and are committed to providing a supportive and inclusive workplace where you can grow professionally.

Location: EMEA : Germany : Frankfurt am Main, Niederrad:Frankfurt

Learn more about Grifols