Reservations Agent - #2141421

Job Description

WOULD YOU LIKE TO BE PART OF A FAST - GROWING ORGANISATION?

JOIN US AS OUR RESERVATIONS AGENT.

THE POSITION

Odyssey Hotel Group is seeking a highly motivated Reservations Agent to join our Reservations department. As a Reservations Agent, you will be responsible for handling all incoming reservation requests for our properties. You will work closely with our sales and marketing teams to ensure that our guests receive the best possible experience.

Your Key Responsibilities

• Answer phone calls and emails for new reservations and or enquiries.
• Process individual reservations through established procedures.
• Follow up on reservation related tasks as determined in the scope of the CRO.
• Drive upselling.
• Daily communication with operations teams.
• Ensure to deliver excellent customer services.
• Identify sales leads for the on-property sales teams.
  
  
  

Job Requirements

YOUR KEY RESPONSIBILITIES

• Answer phone calls and emails for new reservations and or enquiries.
• Process individual reservations through established procedures.
• Follow up on reservation related tasks as determined in the scope of the CRO.
• Drive upselling.
• Daily communication with operations teams.
• Ensure to deliver excellent customer services.
• Identify sales leads for the on-property sales teams.
  
  
  

How You'll Do It

• Self-starter.
• Solution minded and result driven.
• You are easy going and you have a friendly, hospitable attitude;
• Great eye for detail and accuracy.
• You have a high sense of responsibility;
• Team - player.
  
  
  

What You'll Bring

• Preferably experience in reservation sales and or hotel front office duties.
• Strong communication and interpersonal skills with the ability to adapt style at all levels.
• Strong written / verbal presentation skills.
• Knowledge of accommodation industry and sales channel working.
• Previous experience in call centre / call team environment.
• You are fluent in English, written and spoken. Proficiency in Dutch or German is an advantage.
• Being familiar with the IHG or Marriott Reservation sales systems and infrastructure is an advantage; including Opera PMS.
• Relevant computer skills such as MS Office etc.
  
  
  

WHY THIS ROLE AT ODYSSEY?

The advantage of joining via Odyssey means that you’ll be empowered to be your very best. Together we grow. You get the opportunity to grow to our other brands and headquarters.

• Truly hybrid working environment
• A market-competitive salary
• Employee discount rates in more than 7000 hotels, for you and your family
• Your personal development is taken seriously. You have the option to grow within our diverse hotel brands and our headquarters. You'll be regularly informed of vacancies and are free to apply internally!
• Room for your ideas and creativity - your vision is important to us
• Working in a dynamic work environment where no day is the same
• A culture where great colleagues become true friends
• Diversity in the work and tasks and getting involved in projects
  
  
  

About Odyssey

We're The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by ActivumSG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious, and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we'll be a good fit. We pride ourselves with a collaborative mindset.

INTERESTED?

Please apply via this vacancy and our colleagues from the Talent Acquisition Team will contact you as soon as possible. 

We look forward to receiving your application!