Technician (f/m/d) - #2160385

Deine Aufgaben

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  Works in a shift pattern, provides technical customer support through technical interventions requested by the client 24×7
  
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  Receives and handles client requests received from the service planning department and the ECSC department
  
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  Sets up and deinstalls Cross Connects through cabling, installation, documentation and testing
  
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  Remote Hands (Hands & Eyes) support which includes:
  
  
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  Customer equipment migration through labeling, installations, documentation and testing
  
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  Emergency maintenance of customer infrastructure (reboot, reset, handle connectivity issues)
  
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  Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
  
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  Professional maintenance support (e.g. complex repairs, full equipment installation and configuration)
  
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  Makes sure that the client and the ECSC are informed about the work progress and the delivery of any value added service
  
• Follows up on customer termination requests and questions
  
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  Customer request Reporting and administration in the internal system
  

Dein Profil

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  Vocational qualification in a technical field or local equivalent education (IT Technician, IT System Administrator)
  
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  Minimum 3 years of experience in a technical or electrical environment
  
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  Skilled in optical fiber installations, wiring networks, electrical wiring, network configurations
  
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  Skilled in customer communication and handling customer requests / complaints
  
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  Skilled in service-oriented: software, tasks handling and administration
  
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  Fluent in German and advanced level in English
  

Deine Benefits:

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  Provides technical customer support through technical interventions requested by the client 24×7
  
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  Remote Hands (Hands & Eyes) support which includes customer equipment migration, emergency maintenance of customer infrastructure, special maintenance requests, and professional maintenance support
  
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  Customer request Reporting and administration in the internal system
  

Weitere Informationen

Bevorzugte Sprachen:

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  Deutsch
  
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  Englisch
  

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  Speichern
  
  
  Gemerkt