Customer Success Manager (f/m/d) - #2160401

Deine Aufgaben

• 
  Ensure that the contractually agreed services are delivered to our red-carpet clients
  
• 
  Be accountable for the end to end holistic delivery of the agreed operational service
  
• 
  Manage the customer interface on all elements of the operational contract across internal functions, processes and people
  
• 
  Build a stronger relationship
  
• 
  Increase the understanding of the customer
  
• 
  Develop continuous improvement programs focused on enhancing the customer’s operational experience
  

Dein Profil

• 
  Bachelor’s degree in Business Administration, Engineering or equivalent (e.g. industrial clerk, technical communication assistant)
  
• 
  Min. 5 years’ experience in an international environment and in dealing with international customers
  
• 
  Ideally experience in a data center or telecommunication sector
  
• Experienced in Customer Support, CRM, Service Management or equivalent
  
• 
  Experienced in contract and SLA management, CSI and Process Management
  
• 
  Good Knowledge in Customer management within IT, telecommunications or data center industry
  
• 
  Excellent communication and interpersonal skills with a high customer focus
  
• 
  Fluent in German and English
  

Deine Benefits:

• 
  Open door culture with short communications paths and flat hierarchies
  
• 
  Personalized onboarding plan (buddy system), education programs
  
• 
  Personal development options in a fast-growing environment
  
• 
  Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
  
• 
  Many extras like free drinks, fresh fruit, or cool team events
  

Weitere Informationen

Bevorzugte Sprachen:

• 
  Deutsch
  
• 
  
  Englisch
  

• 
  
  Speichern
  
  
  Gemerkt