Senior Client Service Manager - #2161392

Description

Toro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 75 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here .

eToro is seeking a proactive, highly motivated, and skilled Client Service Manager with former experience in the financial industry to join our dynamic German team.

What will you be doing?

• Providing extraordinary service aligned with the company's culture and values
• Discussing financial markets and factors in a clear manner with clients via Zoom, Telephone and emails
• Being an ambassador in carrying out the company's vision, mission, and products
• Onboard and retain high-value clients, provide valuable information, assist with high severity cases and inquiries
  
  

Requirements

• Fluent English and German - Must!
• Interested in the stock markets/ ETFs/ Cryptocurrencies, Trading and/or Investments and products
• BA degree in Finance -preferred
• Experience in Customer-Facing roles/ Retention/ Sales/ Account /Portfolio Management
• Highly organized and can handle multiple daily priorities in a dynamic environment
• Ability to self-manage your time and prioritize tasks
• Be a real team player
• Have excellent learning skills
• Be motivated to succeed and willing to contribute
• Be target-oriented
• Have phenomenal interpersonal skills and communication skills (both written and verbal)
  
  

Our benefits include:

• 2 days WFH (after training period),
• monthly food voucher
• Modern office in the heart of Frankfurt
• fixed work time from 09:00 - 18:00 and WFH equipment offered by the company
• Regular team events, Brunch