Team Lead, Solution Consultants - #2166753

Department: Sales

Location: Frankfurt (Germany)

Description

We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day. Nuix is, and will be, a pioneer in the Australian Technology space, and we're carrying the torch on what "good" looks like.

This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. Our impact extends outside of our 9-5, and our place in society isn't always defined by corporate metrics. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good.

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence across the globe.

What You Will Be Doing:
As the Team Lead for Solution Consultants at Nuix, you will play a critical role in leading and mentoring a team of Solution Consultants. You will leverage your technical expertise and leadership skills to ensure successful implementation and optimization of our solutions for customers. This role involves both hands-on technical work and team management responsibilities.

Location:
This position will be based in our Frankfurt, Germany office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the Frankfurt office for the remaining days of the week.

Key Responsibilities

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  Team Leadership: Lead, mentor, and develop a team of Solution Consultants, fostering a collaborative and high-performance culture.


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  Technical Leadership: Oversee the technical configuration part of client implementations, ensuring solutions are scalable, secure, and effective.


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  Customer Engagement: Collaborate with customers to understand their requirements and design tailored solutions that address their needs.


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  Solution Implementation: Oversee the work of Solution Consultants and lead large-scale implementations, ensuring they meet customer expectations and are delivered on time.


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  Customer Support: Act as a trusted advisor to customers, providing technical guidance and support throughout the implementation and optimization process.


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  Technical Presentations: Deliver technical presentations and demonstrations to customers, tailoring content to audiences with varying levels of technical understanding, both internally and externally.


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  Collaboration: Work closely with product management, engineering, and support teams to ensure alignment and effective communication, incorporating customer feedback into product development.


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  Escalation and Client Management: Handle internal and external escalations effectively to resolve issues and maintain project momentum.


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  Basic Project Management: Utilize basic project management skills to work independently on client projects when necessary.


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  Continuous Learning: Stay up-to-date with the latest industry trends and technologies to provide cutting-edge solutions to customers.

Skills, Knowledge and Expertise

• Proven experience as a Solution Consultant, Solution Architect, or in a similar post-sales role.


• Strong technical background with experience in both on-premises and SaaS software.


• 5 years' minimum experience in eDiscovery/Digital Forensics/Law enforcement/Government within the Big 4, including experience with industry standards for Processing, Analyzing, and Reviewing data.


• Experience with using, deploying, supporting and troubleshooting one or more of the following platforms: Nuix, EnCase, FTK, Magnet, Axcelerate, Relativity, Clearwell, Concordance.


• Experience in leading and mentoring smaller teams within professional services organizations for tech companies.


• Experience with infrastructure scaling and enterprise infrastructure components.


• Proficiency in scripting and coding in various languages.


• Knowledge of technologies such as ElasticSearch, Kubernetes, MS365 connector, SQL databases, Keycloak configuration, and Docker.


• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.


• Nuix experience is strongly desired.


• Excellent communication and presentation skills, with the ability to engage both highly technical teams and non-technical stakeholders.


• High energy, entrepreneurial mindset with the ability to think critically and proactively solve problems.


• Exceptional written and verbal communication skills, with a strong attention to detail in all client interactions.


• Background in one or many of the forensic, law-enforcement, eDiscovery, and investigation industries is a strong benefit but not required.


• Fluency in German and English is required; proficiency in a third language is a plus.


• Ability to travel, mostly within the DACH region.

Technical Skills:

• Experience with infrastructure scaling and enterprise infrastructure components.


• Proficiency in scripting and coding in various languages.


• Knowledge of technologies such as ElasticSearch, Kubernetes, MS365 connector, SQL databases, Keycloak configuration, and Docker.

https://www.nuix.com/

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision
Finding Truth in a Digital World.

Nuix Mission Statement
Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values
· TAKE OWNERSHIP
· RESILIENT
· UNAFRAID
· TEAM NUIX
· HERO OUR CUSTOMERS

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.