Data Center Customer Operations IV - #2168323

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times
• Supports cross-functional teams to collaborate on customer tickets
• Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests
• Actively provides input and makes recommendations to processes
• Maintains detailed written records of all work activity
• Updates local asset databases and other systems
  
  

Installations

• Handles moderately difficult rack and stack customer equipment tickets.
• Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly.
• Supports the installation of moderately difficult installs, which may include: overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities
• Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed
• Performs quality checks on both cross-connects and on-site support tickets and recommends improvements
  
  

Cross-Connect

• Supports moderately difficult datacenter cross-connect work, requiring substantial understanding of operating procedures for: installs, terminations, modifications, and testing
• Installs and tests moderately difficult cross-connect circuits, which may include: switched, multiplexed, etc.
  
  

Testing / Troubleshooting

• Supports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing
• Supports the troubleshooting of moderly difficult circuits (i.e., switched, multiplexed, etc.)
• Escalates more advanced circuits and supports as needed
• Works with customers to troubleshoot issues and uses experience gained to recommend solutions
  
  

Stakeholder Partnership

• Monitors stock levels and proactively addresses needs for materials with proper teams
• Provides escalated work order support, and supports dispatch of alarms
• May provide back-up support to security personnel, if needed
  
  

Customer Management

• Supports customer satisfaction through timely and precise order execution
• Delivers a high level of service and an excellent customer experience when interfacing with customers
• Provides support with time expectations on new deployments and existing alterations
• Supports customers on-site by through access control and escorting services
• Point of Contact (POC) for supporting moderately difficult customer requests, exceptions or escalations
  
  

Projects

• Supports and partners with team members on projects as directed
• Coordinates vendors for various Data Center related projects
• Performs quality assurance on new customer installation or deployments
  
  

Training

• Completes all assigned training in a timely manner
• May provide guidance and support to more junior team members and new hires
  
  

Qualifications

• Typically requires a high school diploma and proven years of equivalent work experience
  
  

Arbeiten, wo das Internet zu Hause ist

Equinix verbindet weltweit mehr als 9.500 Unternehmen mit Partnern und Kunden über seine Hochleistungs-Rechenzentren mit dem weltweit größten Netzwerkangebot.

Als globaler Marktführer betreiben wir 200 Rechenzentren an den wichtigen Wirtschaftsstandorten auf fünf Kontinenten, die es unseren Kunden ermöglichen, neue Geschäftsmöglichkeiten wahrzunehmen und ihre IT- und Cloud Strategien weiterzuentwickeln.

In Deutschland sind wir mit 450 Mitarbeitern in 10 Rechenzentren in den Städten Frankfurt, München und Düsseldorf vertreten.

Aufgrund unseres stetigen Wachstums und unserer Internationalität bieten wir unseren Mitarbeitern viele Einsatz- und Entwicklungsmöglichkeiten. Wir sind stets auf der Suche nach motivierten und aufgeschlossenen Mitarbeitern, die Teil unserer Teams und unserer Erfolgsgeschichte werden möchten.

Für unseren Standort in Frankfurt suchen wir zum nächstmöglichen Zeitpunkt einen

Techniker (m/w) für den operativen Rechenzentrumsbetrieb

Das sind Ihre Aufgaben:

• Elektrotechnische und mechanische Komponenten installieren
• Überwachung der technischen Infrastruktur
• Aufbau von technischen Kundeninstallationen nach Vorgabe
• Installation und Dokumentation passiver Netzwerke in Kupfer und Glasfaserausführung
• Durchführung von Messungen der passiven Netzwerkinfrastruktur inklusive Dokumentation, Bedienung der hierzu notwendigen Messwerkzeuge
• Bearbeitung von Projekten im Bereich der Infrastruktur
  
  

Das wünschen wir uns:

• Abgeschlossene technische Ausbildung als Elektriker/Elektroniker (m/w) oder vergleichbarer Abschluss
• Proaktive Kommunikation mit allen relevanten Schnittstellen
• Teamgeist, Verantwortungs- und Qualitätsbewusstsein
• Selbständige und sorgfältige Arbeitsweise
• Sehr gute Deutsch- und gute Englischkenntnisse
• Hohes Engagement und eine kundenorientierte Einstellung runden Ihr Profil ab
  
  

Das bieten wir Ihnen:

• 30 Tage Urlaub im Jahr
• Freizeitausgleich oder Bezahlung von Überstunden
• Zuschläge für Schichtarbeit an Sonn- und Feiertagen sowie bei Nachtarbeit
• Zuschuss zur Nutzung von öffentlichen Verkehrsmitteln und der Mittagsmahlzeit
• Anteilige Übernahme der Beiträge im Fitnessstudio oder Sportverein
• Firmeninternes Aktienprogramm
• Sportevents und Firmenveranstaltungen
• Arbeitskleidung
• Tolle Kollegen und eine Unternehmenskultur, in der es Spaß macht, Kraft und Initiative einzubringen
  
  

Nehmen Sie Ihre Karriere in die Hand und gestalten Sie mit uns Ihre Zukunft.

Bewerbungsunterlagen bitte über unser Jobportal mit Angabe Ihrer Gehaltsvorstellung und Ihrem frühesten Eintrittstermin.

Kontakt:

Equinix (Germany) GmbH

Kleyerstraße 88-90

60326 Frankfurt am Main

Thomas Gruber

Tel.: +49 69/920 317 100

[email protected]

www.equinix.com/company/careers/

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.