International Voice & Infrastructure Support Engineer - #2629242

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?? About the Ro

le
We are seeking experienced International Voice & Infrastructure Support Engineers to join Verizon’s Global Network & Engineering team. This role focuses on Tier 3 support, deployment, and maintenance of Contact Center, Unified Communications, and Virtualized Infrastructure across EMEA and APAC regions. You will act as a core extension of the International Voice Network (IVN) team, supporting both data center infrastructure and application layers, ensuring high availability and seamless operatio

ns.
Key Responsibili

• ties
  Provide Tier 3 support for complex incidents, outages, and integra
• tionsManage Cisco UCCE, CUCM (Admin 17/18), and Avaya CM environ
• mentsHandle installation, upgrades, and maintenance of contact center plat
• formsConfigure & manage Oracle Session Border Controllers (SBCs) in HA
• setupSupport VMware vSphere, ESXi, and virtual infrastructure environ
• mentsOversee physical data center operations (rack design, power, connecti
• vity)Perform PABX maintenance (MACs – Moves/Adds/Changes) o
• nsiteMaintain technical documentation and configuration base
• linesCoordinate with local teams and third-party vendors for infrastructure activ

ities
What You

• Bring
  8–12 years of experience in Voice / Infrastructure Support (Tier 3
• level)Strong hands-on expert
• ise in:Cisco UCCE &am
• p; CUCMAvaya Communication
• ManagerSolid experience in Contact Center & Unified Communications envir
• onmentsProficiency in VMware (vSphere, ESXi, vCenter), UCS,
• and NSXExperience handling complex incidents, troubleshooting & system u
• pgradesKnowledge of VoIP, telephony systems & data center ope
• rationsExposure to Oracle SBC / Session Manager (pre
• ferred)Ability to work across global environments (EMEA/APAC s
• upport)Strong documentation, problem-solving & stakeholder coordination

skills
W

• hy Join?Opportunity to work with Verizon’s global telecom infras
• tructureExposure to large-scale contact center & voice
• networksWork in a high-impact Tier 3 engineer
• ing roleInternational collaboration across EMEA & APAC

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