Technical Support Engineer (Intern) - #2630407

About The Position

CHC Navigation Europe – the official branch of CHCNAV, located in Budapest, Hungary - represents and distributes CHCNAV products and solutions in Europe. CHCNAV also set a branch office in Germany Frunkfurt to distribute CHCNAV products and solutions and deliver technical service in Germany. CHC Navigation is a global provider of innovative GNSS navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNSS surveys, 3D mass data acquisition, hydrological survey, precision farming, unmanned navigation and robotics, real-time GNSS infrastructure, and more.

CHC Navigation Europe is looking for a highly motivated and outstanding Technical Support Engineer for our fast-growing business to join our Germany team.

As Technical Support Engineer will lead technical processes, and tools to deliver an amazing technical support experience for CHCNAV partners, distributors and clients! We need your strong passion for a five-star technical support experience. In this role you will have tremendous influence and impact because our partners are our best asset to grow business, and a solid technical support experience is essential to build trust and reliability.

Responsibilities

In this role, your primary responsibility will be to ensure our partners and enterprise customers from Geodetic/Geospatial industry are successfully trained to demonstrate, install, and flawlessly use CHCNAV products and solutions. As a technical support engineer, you are also responsible for answering any technical questions , issues and requests. In many cases, this job also requires traveling to business partner locations or customer sites for training or demo purposes. Finally, this includes but is not limited to the following critical competencies:

• Provide fast and efficient customer service to business partners, dealers , and enterprise customers
• Ensure successful onboarding of new partners, reseller and customers from both a hardware and software perspective
• Support sales colleagues with the technical details as a technical expert
• Arrange on-site tests, demos, or trainings
• Provide partners with the latest CHCNAV solutions and continuously develop and manage their capabilities.
• Develop and manage the relationship with resellers and partners, being accountable for their updates and technical requests to improve their experience and retention
• Perform problem analysis resulting in the resolution of product-related problems, including the follow-up, testing, troubleshooting, and the identification of bugs and enhancements
• Work closely with CHCNAV Europe team and Shanghai headquarter to discuss technical issues, requirements, developments. Also keep the HQ informed by regular reports, and get the latest news from them.
• Approach different European GNSS related agencies and institutes for possible cooperation, certificates, technical documentation, or licenses or permissions.
• Be up-to-date with the latest GNSS-related technologies and competitors
• Build and update training materials and how-to user guides
• Work well in a team environment that spans across different time zones

Requirements

• Bachelor's or master’s degree in engineering, preferably in Surveying, Geomatics, GIS, or a GNSS-related field.
• Experience in technical customer service /support
• Possesses strong communication skills, both verbal and written
• Proficient in presenting and public speaking, including technical training and demonstrations
• Experience with Microsoft applications & comfortable learning new computer applications
• Possess strong problem -solving skills
• Excellent analytical skills combined with impeccable business judgment
• Friendly but professional presence to build trust in our partners
• Reliable and responsible personality to keep the trust
• Native German speaking, Fluent in English

Location & Working Hours

The position is based in CHCNAV’s Frankfurt office, with flexibility for full-time or part-time employment.

Travel Requirements

There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, and other regional trips to receive the training from the company or to support the CHCNAV European team

What can we give you in return?

• A job at a successful global company looking after the European operation of CHCNAV, where you can learn from the best
• Serious professional challenges
• A secure and well-paid job
• Cutting-edge infrastructure
• The opportunity to contribute to the build the future of CHCNAV in Europe
• A youthful, proactive team
• Opportunity for full-time employment upon successful completion of the internship.
• The opportunity of working abroad and visiting our Shanghai, Nanjing, Wuhan offices