Technical Service Engineer - Energy Storage Fault Analysis & Repair - #2630410

About our company

Power a New World

OUR VISION

The world is at the intersection of major paradigm shifts toward renewable energy, electrification, and new energy. ‘Power a New World’ is a call to the future amid these changes.

EcoFlow believes in an aspirational, eco-friendly, and technologically driven future that every individual can own. EcoFlow’s meaningfully innovative power solutions are designed to bring a positive impact on individuals, families and society at large.

OUR MISSION

To lead as a reliable and trusted energy companion for families and individuals around the world.

We aim to empower our users with meaningful innovation, helping people across the world to live, dream, and explore without limits.

How It All Started

In 2017, a multidisciplinary team of engineers, with vast experience and expertise in the battery industry, formed EcoFlow. United in the belief that access to power is a fundamental human right, the group began developing solutions to relieve global populations from power insecurity. Today, as an eco-friendly energy solutions company, EcoFlow leads the way with industry- defining portable power stations, solar technology, the world’s first portable home battery with an expandable ecosystem and various smart devices.

Who are we?

We are a young, aspirational and diversified team with a global vision. We aim to empower EFers at the outset, to empower our users through our innovative products and services, and to eventually empower the whole ecosystem and the world. Embracing these ideals, we believe the possibilities of the future are endless as we move, promote, and evolve. We will work with a devoted, open, passionate, and brave mindset to create innovative and reliable products and services driven by clean energy. We do this in an effort to transcend limitations and explore the infinite possibilities in life for millions of families across the world, which will ultimately facilitate the fulfillment of our ecological responsibilities and commitment to the world’s sustainability. Each and every EFer's skills can be honed to perfection in the ocean of diversified opportunities and challenges in this process.

We welcome and appreciate all EFers who are ambitious, pragmatic, and bold to deliver our goals as a team. Together, Let's Power a New World！

Your Challenges:

1. Perform root cause analysis on batch defects & critical failures of returned energy storage units, conduct on-site troubleshooting and component replacement repair, sync analysis conclusions with R&D for product improvement.

2. Develop standardized aftersales materials covering FAQs, service manuals and quality issue notifications for internal teams and clients.

3. Provide technical training for internal staff and external business partners.

4. Offer full technical support to settle customer complaints, sudden on-site breakdowns and critical quality incidents in Germany.

5. Collect and organize regular failure data, summarize recurring product problems for internal technical review.

Your profile includes:

1. Bachelor’s degree or above in Electrical Engineering, Power Electronics or related fields; minimum 3 years’ working experience in aftersales technical support or FAE.

2. Fluent in German and English; Chinese language ability is preferred for headquarters communication.

3. Proficient with common test instruments: oscilloscope, DC power supply, electronic load and multimeter; electrician certificate preferred.

4. Strong capabilities in document drafting & data analysis, logical reasoning and multitask management.

5. Proactive and responsible working attitude.