Technical Support Engineer - #2638469

Responsibilities:

• Provide phone and email based problem solving and fault finding support for installers and customers
• Generating cases via CRM to track and resolve customer enquiries
• Answering technical product enquiries
• Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
• Developing, updating and managing technical documentation for commissioning of our products
• Assist in developing the technical support process of the business
• Assist in Sales Exhibitions and Trade Fairs
• Liaise with Technical Support International

Qualifications:

• Preferred qualification in electronic engineering / electrical / renewable energy equivalent,Direct Solar and power generation Industry experience an advantage
• Basic technical understanding of inverters and batteries products, Solutions based mindset
• Eagerness to support customers as required,Strong work ethic
• Experience in a role which required inter department communication and coordination an advantage,Ability to work autonomously as well as part of a team
• Fluent in German ; English & Chinese preferred.
• driving licences Preferred.