Operational Excellence Specialist EMEA (f/m/d) - #2657970

Start date 31/10/2026


Time Type Full time


Contract Type

Permanent


Mobile Work Partial mobile working



















Reference ID JR124209


Company Name Rhenus Air & Ocean Management GmbH & Co.KG


Locations

Frankfurt, Hilden






Job Category Information Technology


Business Unit

Air & Ocean


Contact Person Natasha Mirza

+49 (2103) 919762

Your Benefits

Continuous Training

Sharpen your skills and advance your expertise with our professional development programs

Great Team

It’s truly the people that make the difference — and with us you’ll join the best team around

Flat Hierarchies

Get straight through to the decision-makers with our streamlined organizational structure

Room for Innovation

Turn your ideas into action in an environment that champions creativity and empowers you to lead change

Events

From team outings to holiday parties and networking events, we build strong connections by spending quality time together

Quick Decision Processes

Make things happen faster with streamlined processes that promote efficiency and effectiveness








Reference ID JR124209


Company Name Rhenus Air & Ocean Management GmbH & Co.KG


Locations

Frankfurt, Hilden






Job Category Information Technology


Business Unit

Air & Ocean


Contact Person Natasha Mirza

+49 (2103) 919762

Job Description

What you can expect

Project Management & Oversight

• 
  

  Maintain a structured overview of all ongoing and planned OET projects across EMEA.

• 
  

  Independently manage selected projects from initiation to completion.

• 
  

  Coordinate sub-projects and ensure alignment with strategic goals.

Training & Enablement

• 
  

  Design and deliver training sessions on new applications and functionalities (e.g., ROCS).

• 
  

  Support onboarding and upskilling of team members on digital tools and processes.

• 
  

  Develop “Train the Trainer” concepts and training materials.

Stakeholder Engagement

• 
  

  Organize and lead workshops with internal and external stakeholders.

• 
  

  Prepare and present project updates and strategic presentations for executive audiences.

• 
  

  Manage stakeholder relationships for specific projects, including C-Level and operational users.

Team Support & Leadership

• 
  

  Provide organizational support to team members.

• 
  

  Act as a contact point for the team in the absence of the Head of OET EMEA.

Process Improvement & Demand Management

• 
  

  Capture and document process improvement demands.

• 
  

  Create and manage tickets in Jira and align with regional OET teams and domain owners.

• 
  

  Coordinate with other regional OET teams to ensure consistency.

Application Rollouts & Testing

• 
  

  Lead rollout projects for applications such as ROCS, Wave BL, Wisor, etc.

• 
  

  Conduct GAP analyses, gather country feedback, and define operational blueprints.

• 
  

  Organize release note management and coordinate testing with country OETs.

• 
  

  Provide partial testing support for general topics.

Operational KPI Monitoring & Analysis

• 
  

  Set up and maintain and analyse dashboards for operational KPIs.

• 
  

  Consolidate feedback and adapt reporting tools (e.g., carrier app dashboards).

Support Management

• 
  

  Provide 2nd level support.

• 
  

  Track support reporting and aim to reduce 2nd level workload.

What you bring

Required Skills & Competencies

• 
  

  Strong organizational skills with a structured and proactive working style.

• 
  

  Excellent verbal and written communication skills.

• 
  

  Confident public speaking and facilitation abilities.

• 
  

  Professional proficiency in business English.

• 
  

  High-level presentation skills.

Additional Requirements

• 
  

  Willingness to work flexible hours to support cross-regional collaboration and meet project deadlines.

• 
  

  Readiness to travel within the EMEA region for workshops, trainings, and project coordination.

Tools & Systems

• 
  

  Microsoft Office Suite: Word, Excel, PowerPoint

• 
  

  Project & Collaboration Tools: Jira

• 
  

  Internal Systems: ROCS (basic functionality to be learned)

Business Unit

Air & Ocean

Regardless of whether it is a long-distance shipment or a particularly time-critical shipment, we at Rhenus make everything possible for our customers and partners to get the goods to their destination safely and on time. Our particular strength lies in our global network, which is constantly being maintained and expanded. As part of Rhenus Air & Ocean you can, therefore, expect to find a whole host of exciting tasks all over the world, a wide range of opportunities for personal development, and the chance to take on responsibility in an international working environment.

Welcome to Rhenus

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

Recruitment Process

Online application

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

Application screening

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

Selection Process

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

Onboarding

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.

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