Azure Customer Engineer - #2685183

About Sonata Software

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 00+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Meico, Australia, DACH Germany/Switzerland) & Nordics Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Job Title: Azure Customer Engineer

Location: Remote (within Germany)

Duration: Full Time

Experience Level: 10+ years

Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of highly dedicated professionals who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement.

Professional Direct for Microsoft Azure is a Microsoft services & support offering targeted at mid-sized customers and ISVs. This is a customer facing role and would require the individual to act as the customer’s advocate.

Key Responsibilities

Provide expert technical support and troubleshooting across Azure workloads.

Own and drive complex customer escalations and critical incidents.

Act as the Voice of the Customer, working with Product Groups and Engineering teams.

Engage with enterprise customers, including CIOs, CISOs, IT Directors and Enterprise Architects.

Support Microsoft Q&A and community-led technical solutions.

Use Azure telemetry, analytics, diagnostics and AI-enabled tools to identify and resolve issues.

Drive knowledge sharing, documentation, automation and operational improvements

Required Skills

5+ years of IT experience with strong Azure technical expertise.

3+ years of Japanese language support – Mandatory.

Strong communication skills in English and Japanese.

Strong troubleshooting and customer-facing skills.

Experience with Azure Portal, Azure PowerShell and Azure CLI.

Bachelor's degree in Computer Science, IT, Engineering or related field preferred.

Azure certifications such as AZ-104, AZ-305, AZ-500 or AI-102 are an advantage.

Azure Expertise – Any 2+ Areas

Azure Infrastructure / Compute & Containers

Azure Networking

Azure Security

Azure Data & Analytics

Databases

AI/ML & Azure OpenAI

Web & Mobile

IoT

Integration / APIs

Management, Monitoring & Migration

Why Join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes net.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.