Market Manager, Europe - #2703878

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

We are looking for a pro-active team player with a passion for travel and great organizational skills, to join our team in Frankfurt, providing support to the hotel partners and the hotel supply network. 

Responsibilities:

· Grow the portfolio of accommodation partners in your assigned market by introducing potential partners to Trip.com and facilitate their onboarding process.

· Develop and maintain strong relationships with partners by providing data insights and implementing strategies to increase their market share and revenue opportunities.

· Perform in-market research, provide insights, and conduct performance review meetings with key stakeholders in your assigned market.

· Develop a high level of engagement with assigned accounts, applying an array of communication methods.

· Review partner productivity performance and implement actions, accordingly, ensuring your portfolio of accounts are consistently optimised.

· Accurately and promptly resolve partner issues.

· Secure and coordinate merchandising activities for accommodation partners with special deals and seasonal promotions, supporting Trip.com marketing initiatives.

· Represent Trip.com in the local market by building the companies profile with key stakeholders and providing expertise in the local industry on market insights and trends.

· Perform other ad-hoc duties as assigned.

Qualifications/Skills:

· 3+ years’ experience in sales, account management or revenue experience within the hospitality & tourism industry.

· Proficiency in German & English language skills, both written and verbal.

· Excellent presentation and communication skills, with the ability to communicate to various stakeholders at different levels.

· Strong relationship builder with the ability to earn the trust of others to achieve reciprocal outcomes.

· Highly organized and self-motivated, with a demonstrated ability to prioritise work and be focused on achieving critical targets and deadlines with accuracy.

· A self-starter that is determined, motived, persistent, and has a strong ability to act to achieve key results for the company.

· Demonstrated analytical skills with the ability to select and present insights to different stakeholders and implement action plans based on those insights.

· Great work ethic and committed to providing superior customer service to key stakeholders.

· The ability to travel, up to 25% of your time is required.

· This role will be based in Frankfurt, Germany.

Why Trip.com Group

We are an inclusive team of multi-lingual, goal-driven, friendly, and supportive colleagues who will help you gain valuable experience in a dynamic business setting.

Our teams are passionate about making every trip the perfect trip for over 400 million customers around the globe. You will be part of a journey of globalization and have a world-class stage to unleash your talent.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Have a good trip, and see you soon!