Workday HCM Specialist - #2627066

Introduction to the Position

This is a hands-on Workday HCM support and optimisation role responsible for providing first and second line support for the HR system across multiple countries and business areas.

The position plays a key role in ensuring the stability, performance, and continuous improvement of a recently implemented Workday HCM environment. You will work closely with HR stakeholders, internal systems colleagues, and external support partners to resolve issues, manage tickets, and support day-to-day operations while also contributing to enhancement initiatives, testing cycles, and release management.

The role offers a strong balance between operational support and project-based optimisation work, requiring both technical system understanding and strong stakeholder engagement skills.

Your Responsibilities

• Provide 1st and 2nd line support for Workday HCM users across multiple countries and entities
• Manage and resolve support tickets in collaboration with internal teams and external AMS partners
• Support system configuration including security roles, business processes, and reporting
• Work closely with the HR Systems Analyst to ensure effective governance and tenant management
• Coordinate and support Workday release testing and validation activities
• Assist in the management of system changes, ensuring alignment with global design standards
• Ensure all changes are properly tested, documented, and approved before deployment
• Support user training and onboarding for new system functionality and deployed countries
• Liaise with third-party support providers for complex issue resolution and escalations
• Contribute to optimisation initiatives and system enhancement projects
• Challenge business requirements where needed to ensure standardisation and scalability

Desired Qualifications

• Strong hands-on experience with Workday HCM in a support or analyst capacity
• Good understanding of core HR processes and Workday HCM configuration
• Experience with Workday security, business processes, reporting, and tenant management
• Ability to manage and prioritise BAU support alongside project work
• Experience working with external AMS or support partners
• Strong stakeholder management and communication skills
• Understanding of Workday release management and testing cycles
• Exposure to HR systems integrations and issue triaging (desirable)
• Ability to work independently in a fast-paced, multi-country environment
• Strong analytical mindset with attention to detail

Apply online/via LinkedIn or email your CV to [email protected]

For more information on this and related ERP, HCM and Digital Finance career opportunities, or to understand how we can support you, please contact Oliver Steele at SystemsAccountants: [email protected]