Desktop Engineer - #2629700

Desktop Engineer

Webmentix GmbH is seeking an Desktop Support Engineer with 3–7 years of experience for hands-on troubleshooting and end-user support across a large enterprise environment for a global client (confidential). 2 position available.

As an Desktop Support Engineer, you will serve as the primary point of escalation for desktop-related issues across a large team, handling hardware, software, OS, and connectivity problems while maintaining a high standard of uptime and user experience.

Key Responsibilities

Troubleshooting & Support: Hands-on resolution of hardware, OS (Windows/macOS/Linux), application, and peripheral issues; L1/L2 incident and service request ticket management; timely escalation of unresolved issues to L3/vendor teams.

Endpoint Management: Configure, deploy, and maintain desktops, laptops, and workstations; manage imaging, patch management, and OS updates via tools like SCCM/Intune/JAMF.

User & Access Management: Handle Active Directory (AD) user accounts, group policies, and access provisioning; manage Office 365/M365 user configurations and licensing.

Asset & Inventory Management: Maintain accurate records of IT assets; coordinate hardware procurement, refresh cycles, and disposal.

Vendor & Stakeholder Coordination: Liaise with hardware/software vendors for warranty claims and issue resolution; collaborate with network and server teams for cross-functional issues.

Required Skills and Experience

Primary Skills:

Hands-on troubleshooting of desktops, laptops, printers, and peripherals (HP/Dell/Lenovo)

Windows 10/11, macOS, and basic Linux administration

Active Directory, Group Policy (GPO), and DNS/DHCP basics

Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) – admin and user-level support

Endpoint management tools – SCCM, Microsoft Intune, or equivalent MDM solutions

Remote support tools (TeamViewer, AnyDesk, RDP)

Networking basics – LAN/Wi-Fi connectivity, VPN client troubleshooting

ITIL-based ticketing systems (ServiceNow / Jira / Freshservice)

Secondary Skills:

macOS/JAMF management (Good to have)

Azure AD / Entra ID (Good to have)

Basic PowerShell scripting for automation (Good to have)

Experience Requirements:

3–7 years in desktop/end-user support in a large enterprise environment

Proven experience managing high-volume ticket queues and SLA adherence

Hands-on exposure to endpoint imaging, deployment, and patch cycles

English fluency required; additional regional language skills are an advantage

Strong interpersonal skills for onsite user-facing support

Qualification:

Bachelor's Degree in Computer Science, Information Technology, or a related field (Mandatory).

Relevant certifications such as CompTIA A+, Microsoft MD-102, or ITIL Foundation are preferred.

Eligibility & Work Model:

Full-time onsite at client location

Candidates must have valid right to work in the applicable country/region

Immediate availability preferred

To Apply:

• Apply via LinkedIn or contact [email protected] for a confidential discussion and to check if your profile is a match.